Return and cancellation policy

Returns and cancellation of order

If you are not satisfied with the product you have ordered, you have the right under the Finnish Consumer Protection Act to exchange or return all or part of your order. Cancellation notice must be given within 14 days of receipt of the shipment AND the goods must be returned within 14 days of the cancellation notice.

You can return the product to Mepratuote Oy's store or through the Post Office. The customer will be charged for any costs incurred due to the customer's error.

Mepratuote Oy reserves the right to recover the costs from the customer if the customer's return has been made inappropriately or in violation of the terms of the contract. In such a case, the customer will be charged the handling and postage costs incurred. Returns and exchanges must always be reported to Mepratuote Oy! Please also note that simply not picking up or returning the goods is not sufficient to cancel the transaction. The costs of cancellation and satisfaction refunds are borne by the customer.

Guarantees and repairs.

We want to ensure the quality of the products sold in our online shop and your satisfaction. Please contact us for any complaints by e-mail: [email protected]
In your complaint, tell us what the product is and why in as much detail as possible. You can also include a photo to speed up and facilitate the handling of the complaint.
If the product is damaged in transit, a claim must be made as soon as the shipment arrives.

The warranty does not cover defects caused by:

as a result of neglect
incorrect installation
incorrect or negligent use
use contrary to the manufacturer's recommendations
improper storage
other external factors adversely affecting the product
the warranty does not cover indirect costs of repair or other indirect costs caused by the damaged part.

Please provide the following information for warranty handling.

Date of occurrence of the damage
A description of the fault and its occurrence that is as accurate as possible
Tlausnumber
Name and date of purchase

Return form:

Download here (PDF)