If you are not satisfied with the product you have ordered, you have the right under the Finnish Consumer Protection Act to exchange or return all or part of your order. Cancellation notice must be given within 14 days of receipt of the shipment AND the goods must be returned within 14 days of the cancellation notice.
You can return the product to Mepratuote Oy's store or via the Post Office. The customer will be charged for the cost of the customer's error. Mepratuote Oy reserves the right to charge the customer if the customer's return has been made without cause or in breach of the terms of the contract. In such a case, the customer will be charged the handling and postage costs incurred.
Returns and exchanges must always be reported to Mepratuote Oy!Please also note that simply not picking up or returning the goods is not sufficient to cancel the transaction.About cancellation and satisfaction feedback the costs of the service are borne by the customer.
as a result of neglect
incorrect installation
incorrect and negligent behaviour
use contrary to the manufacturer's recommendations
improper storage
other external factors adversely affecting the product
the warranty does not cover indirect costs of repair or other indirect costs caused by the damaged part.
Please provide the following information for warranty handling.
Date of occurrence of the damage
A brief description of the fault and its occurrence
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